We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@innerlightshinellc.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@innerlightshinellc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 35 days have passed since we’ve approved your return, please contact us at info@innerlightshinellc.com.
We strive to provide our customers with the highest quality products and services.
However, some of our products are made to order just for you! We do not offer refunds. If you have any issues with your order, please contact our support team, who'll be happy to assist you!
By making a purchase with us, you agree to this no refund policy. Once an order is placed and payment is received, it cannot be cancelled or refunded.
We understand that there may be rare cases where a customer may feel that they deserve a refund due to extenuating circumstances. In such cases, we encourage you to contact our customer service team a info@innerlightshinellc.com to discuss their concerns. We will do our best to address any issues and find a suitable solution for all parties involved.
Please note that this policy may be subject to change at any time without prior notice. We recommend that customers review our refund policy regularly to stay informed of any updates.
Thank you for choosing INNER LIGHT SHINE.
